FAQ

Question 1

How do I redeem a coupon?

Answer

You can redeem your coupon anytime by loading the coupon code onto your account. 1. Access your account with your laundry card, at the exchanger station in the back of the store. 2. In the upper-right corner of the screen, select "Coupon." 3. Enter your coupon code. 4. Use a machine and have a great day! You can also check out our helpful How-To video. Most coupon codes are associated with a dollar value, which will be automatically loaded onto your account. Many coupons are "1 use per customer," so if you've already used the coupon code, you won't be able to redeem it again.

Question 2

Do you have a wash & fold laundry service?

Answer

We are a self-service laundromat only. We don't have attendants available to wash & fold. If this is a service you'd like to see, let us know!

Question 3

Do you have parking?

Answer

We sure do. We have off-street parking right in front of the laundromat. There are about 10 spaces available, so you'll always find a spot.

Question 4

How often do you clean the laundromat?

Answer

Glad you asked! We work very hard to be Malden's #1 Cleanest Most Reliable Laundromat! Our staff is on-site at least twice every day in order to clean and sanitize the machines and facilities. If you ever have a concern, please contact us right away, so we can address the issue immediately.

Question 5

What are your hours?

Answer

We are open every day, Monday through Sunday, 6am - 11pm. The last wash of the day must be started by 10pm, please.

Question 6

Are you open on holidays?

Answer

Yes! We are here to serve you every single day of the week, every week of the year. We're open Monday through Sunday, 6am - 11pm. Please note, the last wash must be started by 10pm.

Question 7

What forms of payment do you take?

Answer

We accept cash and credit card. The most convenient method is to purchase a laundry card. (Don't worry you'll get a bonus credit to your account!) Then you can load your account via cash or credit, using the laundry card exchange in the back of the laundromat.

Question 8

How do I register my laundry card?

Answer

Great question! By registering your laundry card, you'll have access to extra bonuses, promos and loyalty points! Follow these steps: 1. Insert your card into the X-Changer at the back of the laundromat. 2. Go to the User Registration tab. 3. Use the on-screen keyboard to enter your information. 4. Click "Save" and welcome to the Main St communty! You can also check out our helpful How-To video.

Question 9

How do I get a new laundry card?

Answer

Thanks for asking! We hope you love visiting Main St Laundromat. Follow these steps to get a new laundry card: 1. Go to the X-Changer in the back of the laundromat. 2. Choose English or Espanol. 3. Click on "Get a new card." 4. Insert cash and select "Dispense Card." Now you can add value to your card. Don't forget you get a bonus cash-back when you purchase a new card!

Question 10

What are you doing to keep the laundromat safe & clean?

Answer

We take the safety and health of our patrons and staff seriously. We disinfect all surfaces daily. We have soap, bleach, dryer sheets and laundry bags available. We also have disenfecting wipes available for your use. We ask that all patrons wear masks and disenfect frequently while using the laundromat. Always let us know if you have questions or concerns.